This privacy policy outlines how Elevation Studios collects, uses, stores, and shares your personal information (which may include health information) when you interact with our Reformer Pilates services. This includes when you make bookings, attend sessions, or engage with us through our Elevation Studios App (powered by WellnessLiving).

Why and when your consent is necessary

When you register or book with Elevation Studios, you consent to our Reformer Pilates Instructors and administrative team accessing and using your personal information to provide quality Pilates services. Only those who need access to your personal information will be able to view it. If we need to use your information for other purposes, we will request your additional consent.

Why do we collect, use, hold, and share your personal information?

Elevation Studios collects personal information to:

• Deliver safe and effective Reformer Pilates services
• Manage your bookings, class attendance, and studio communications
• Process payments and purchases
• Carry out studio operations such as audits, staff training, and service improvements

What personal information do we collect?

We may collect and store the following types of personal information:

• Full name, date of birth, address, and contact details
• Emergency contact details
• Basic health or injury information relevant to your participation in Pilates classes
• Purchase history and payment details
• Login and usage activity from the Elevation Studios App (via WellnessLiving)

Dealing with us anonymously

You have the option to deal with us anonymously or under a pseudonym, unless it is impractical (such as when booking or attending a class) or we are legally required to verify your identity.

How do we collect your personal information?

Your personal information may be collected when:

• You sign up, book, or purchase through the Elevation Studios App (powered by WellnessLiving)
• You complete a waiver, intake form, or communicate with us in person, by phone, email, or social media
• You participate in Pilates classes or studio promotions

Information may also be collected from third parties (e.g., guardians or referring professionals) where relevant to your safe participation.

Who do we share your personal information with?

We may share your personal information:

• With trusted third-party platforms (such as WellnessLiving) to manage bookings, payments, and studio operations
• With our instructors to deliver appropriate and safe Pilates sessions
• When required or authorised by law
• If necessary, to prevent a serious threat to your safety or public safety
• To assist with dispute resolution or establish legal claims

We do not share your information for marketing purposes without your consent, and we will not disclose your personal information overseas without your permission unless legally required.

How do we store and protect your personal information?

Your information is securely stored through:

• Elevation Studios App, powered by WellnessLiving, which uses encrypted, password-protected systems
• Limited hard copy storage in locked filing cabinets if paper forms are used
• Controlled access by authorised studio staff only

How can you access and correct your personal information?

You have the right to request access to and correction of your personal information.
Please send any requests in writing to:

Elevation Studios
Shop 2&3, 10517 New England Hwy, Highfields QLD 4352
welcome@elevationstudios.com.au

We will acknowledge your request promptly and respond within 30 days. Where appropriate, we will correct, update, or delete your personal information in accordance with applicable Australian privacy laws.

How can you request deletion of your personal information?

You may request that Elevation Studios delete the personal information we hold about you by contacting us in writing.

Please send your request to:

Elevation Studios
Shop 2&3, 10517 New England Hwy, Highfields QLD 4352
welcome@elevationstudios.com.au

Once we receive your request, we will verify your identity and review whether we are legally required to retain any information (for example, to comply with Australian legal, taxation, or health record obligations). Where we are not required to retain your information, we will securely delete or de-identify your personal information within a reasonable timeframe and confirm when this has been completed.

Please note that deleting your personal information may result in the closure of your Elevation Studios account and the loss of access to your booking history, memberships, and other services provided through the Elevation Studios App (powered by WellnessLiving).

How can you lodge a privacy-related complaint?

If you have a privacy concern or complaint, please contact us in writing. We will respond within 30 days and aim to resolve your concern in line with our internal resolution procedures.

You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
Visit www.oaic.gov.au or call 1300 336 002.

Privacy and our website/app

Information collected via our website, email, social media, and the Elevation Studios App is kept confidential. We do not share email addresses or personal details with third parties for external marketing.

Privacy review statement

This Privacy Policy is reviewed every six months to ensure it reflects current legal and operational requirements. We will notify clients via email when significant changes are made.

Policy Updated: 22 July 2026